Shipping policy

Does Foreign Loner ship worldwide?

  • Yes, Foreign Loner™ ships internationally. 
  • However, some countries and regions have blocked or restricted international shipping. The product page provides information about the delivery area for any item.

How long does it take for international shipping?

  • The shipping time is dependent on the method chosen:
    • Special line: 10d avg; 95% in 15d.
    • International shipping: 5d avg; 95% in 7d.
  • These shipping times are estimates, not guarantees, and do not include the production time to customize products.
  • These estimates exclude local holidays, occasional unavoidable events, and incorrect information (such as when customers provide the wrong address or contact information). 
  • Each order has a tracking number that enables the monitoring of packages. 

What if I entered the wrong phone number when ordering?

  • If you provided the wrong number, the package may fail to be delivered.
  • Please get in touch with customer service as soon as possible if the parcel has not been shipped so Foreign Loner can change the details: contact@foreignloner.com.
  • In cases where the customer has provided the wrong phone number, Foreign Loner is not responsible for the cost of reshipping or refunding the order.

International Orders

  • With international orders, Foreign Loner will email you to confirm the correct phone number before shipping. 
  • Orders will be held up to 90 days from the day of purchase if the phone number is not confirmed. 
  • After this holding period, Foreign Loner will dispose of the products and have no liability or responsibility for them.

What if I have yet to receive my package after 20 days?

The following are the three main reasons packages are not delivered:

  • Missed calls from the courier;
  • Incorrect contact number provided at purchase;
  • Incorrect shipping address provided at purchase. 

If the delivery failed for any of these reasons, please contact us at contact@foreignloner.com with:

  • the correct contact number/address;
  • the available times for re-delivery.

Delays might also occur due to events outside of Foreign Loner's control, such as:

  • Flight cancellations;
  • National holidays;
  • Striking workers.

What if my package is lost or damaged?

  • Send photos of the damage to customer service at contact@foreignloner.com within 7 days of receiving the package.
  • If the freight company loses your package, we will arrange re-shipping as soon as possible.

What if the recipient's address was wrong?

  • If the order is yet to be shipped, please contact contact@foreignloner.com so that we can modify the address. 
  • If the address has changed, the customer will need to bear any possible shipping price difference.
  • If the order has been shipped, the address cannot be modified.